Refund and Return Policy – TruyenCuaToi

Effective Date: March 12, 2025

At TruyenCuaToi, we are committed to ensuring a smooth and satisfying experience for our readers. Please review our refund and return policy below.

1. Eligibility for Refunds and Exchanges

We offer refunds and exchanges under the following conditions:

  • Refunds are available for premium content purchases within 7 days of purchase, provided the content has not been significantly consumed or downloaded.
  • Subscription cancellations will take effect at the end of the current billing cycle, and refunds will not be issued for partially used periods.
  • Technical issues preventing access to purchased content may qualify for a refund upon verification.

2. How to Request a Refund or Exchange

To initiate a refund request:
📩 Email us at info@truyencuatoi.online with your order details and reason for the refund.
📞 Call us at +1 307-621-0431 for immediate assistance.

3. Processing Refunds

  • Approved refunds will be issued to the original payment method within 7-10 business days.
  • Refund processing times may vary depending on your payment provider.

4. Non-Refundable Items

The following are not eligible for refunds:
❌ Partially read or fully consumed digital content.
❌ Subscription fees already charged for the current billing cycle.
❌ Gift cards or promotional credits.

5. Technical Issues & Defective Purchases

If you experience technical issues accessing your purchased content, please contact our support team. We will either:
✔️ Provide a replacement or alternative solution.
✔️ Issue a refund if the issue cannot be resolved.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:
✅ Check your bank account.
✅ Contact your payment provider, as processing times vary.
✅ If unresolved, reach out to us at info@truyencuatoi.online.

7. Contact Us

For any refund or exchange inquiries, our team is here to help:
📩 Email: info@truyencuatoi.online
📞 Phone: +1 307-621-0431
🌐 Website: truyencuatoi.online

Thank you for choosing TruyenCuaToi – we value your reading experience! 📖